Privacy policy

1. Who We Are

This website is operated by Causeway Cleaning Ltd t/a Mould Removal Services.

Our website address is:

https://mouldremovalservice.ie/

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Causeway Cleaning Ltd t/a Mould Removal Services.

2. What This Privacy Policy Covers

This Privacy Policy explains how we collect, use, store and protect personal information when you:

Visit our website.

Submit an enquiry or request a quote.

Contact us by phone, email, WhatsApp or contact form.

Book a mould inspection, assessment or remediation service.

Provide information relating to a property, mould issue or service request.

Use or interact with any online features on our website.

We process personal data in accordance with applicable data protection laws, including UK GDPR, the Data Protection Act 2018 and, where applicable, relevant Irish and EU data protection requirements.

3. What Personal Data We Collect

We may collect the following types of personal information:

Your name.

Phone number.

Email address.

Property address or service location.

Billing address, where different.

Details about your enquiry or service request.

Information about the property, mould issue, damp issue, leak, ventilation concern or remediation requirement.

Photographs, videos or documents you send to us.

Appointment details.

Payment and invoice information.

Communication history.

Website usage information, such as IP address, browser type, device type and pages visited.

Cookie and analytics information.

4. Contact Forms and Enquiries

When you submit a contact form, request a quote or contact us through the website, we collect the information you provide so that we can respond to your enquiry.

This may include your name, phone number, email address, property location and details about the mould issue or service required.

We use this information to:

Respond to your enquiry.

Provide advice or next steps.

Prepare a quotation.

Arrange an inspection, assessment or service visit.

Manage bookings and customer communication.

Keep appropriate service records.

If you do not become a client, we will only retain enquiry information for as long as reasonably necessary for administration, follow-up, legal, insurance or business record purposes.

5. Phone, WhatsApp and Email Contact

If you contact us by phone, WhatsApp, SMS or email, we may keep a record of the communication.

This helps us manage enquiries, arrange appointments, confirm service details, provide quotations, respond to questions and maintain accurate records of what has been discussed or agreed.

Please avoid sending sensitive personal information unless it is necessary for your enquiry or service.

6. Property Information, Photos and Reports

As part of mould inspection, assessment or remediation services, we may collect information about the property and affected areas.

This may include:

Photos of mould, damp, condensation or affected surfaces.

Information about ventilation, heating, leaks, moisture sources or building conditions.

Notes from inspections or service visits.

Reports, recommendations or completion documentation.

Information provided by landlords, tenants, agents, contractors, insurers or property owners.

We use this information to assess the issue, provide services, document work completed, support quality control, and protect both you and us in the event of queries or disputes.

7. Comments

If our website allows visitors to leave comments, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available on the Automattic website.

After approval of a comment, your profile picture may be visible to the public in the context of your comment.

If comments are disabled on the website, this section may not apply.

8. Media Uploads

If you upload images to the website, you should avoid uploading images that include embedded location data, such as EXIF GPS data.

Visitors to the website may be able to download and extract location data from images that are publicly displayed on the website.

Where you send us photos privately for an enquiry or service, we will use them only for the purpose of assessing, quoting, documenting or delivering the service, unless you give permission for another use.

9. Cookies

Our website uses cookies and similar technologies to help the website work properly, improve performance, analyse website traffic and support marketing.

Cookies are small text files placed on your device when you visit a website.

We may use cookies to:

Make the website function correctly.

Remember your preferences.

Support website security.

Analyse website traffic and usage.

Measure marketing performance.

Improve the user experience.

Where required by law, non-essential cookies will only be used with your consent.

More information is available in our Cookie Policy.

10. Website Login Cookies

If the website has a login area, temporary cookies may be used to determine whether your browser accepts cookies.

When users log in, cookies may also be used to save login information and display preferences.

If you select “Remember Me”, login details may remain active for a longer period. If you log out, login cookies are removed.

If the website does not allow public user registration or login, this section may not apply to general visitors.

11. Embedded Content from Other Websites

Pages or articles on this website may include embedded content, such as videos, maps, images, social media posts or articles.

Embedded content from other websites behaves in the same way as if you had visited that third-party website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with that content, especially if you are logged into an account with that provider.

Examples may include YouTube, Google Maps, Facebook, Instagram or similar platforms.

12. Analytics

We may use Google Analytics or similar tools to understand how visitors use our website.

Analytics may tell us:

How many people visit the website.

Which pages are viewed.

How long visitors spend on the website.

What type of device or browser is used.

How visitors arrived at the website.

Which parts of the website may need improvement.

Analytics information helps us improve the website and user experience.

We do not use analytics data to directly identify individual visitors.

13. Marketing, Advertising and Call Tracking

We may use advertising, remarketing or call tracking tools to understand how people found our website and which enquiries came from search engines, online adverts, social media or other marketing channels.

This helps us measure the effectiveness of our marketing and improve our services.

Where required, advertising and tracking cookies will only be used with your consent.

14. Who We Share Your Data With

We do not sell your personal data.

We may share personal information only where necessary and appropriate, including with:

Employees, contractors or subcontractors involved in delivering the service.

Website hosting, IT, security or email providers.

Payment, accounting or invoicing providers.

Professional advisers, such as accountants, insurers or legal advisers.

Regulators, authorities or courts where legally required.

Third-party testing, inspection or specialist contractors where agreed or necessary for the service.

Marketing, analytics or advertising platforms where cookies or tracking tools are used with consent where required.

Any third parties we use are expected to handle personal data securely and only for the purpose for which it is provided.

15. How Long We Retain Your Data

We retain personal data only for as long as reasonably necessary.

Retention periods may depend on the type of data and the reason it was collected.

For example:

Enquiry information may be retained for follow-up, administration and business records.

Client records may be retained for service history, warranty, insurance, tax, accounting and legal purposes.

Invoices and financial records may be retained for the period required by law.

Reports, photographs and service documentation may be retained where necessary for legal, insurance, quality control or dispute purposes.

If you leave a comment on the website, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically.

16. Your Rights Over Your Data

Depending on the circumstances and applicable law, you may have the right to:

Request access to the personal data we hold about you.

Ask us to correct inaccurate information.

Ask us to delete your personal data.

Ask us to restrict processing.

Object to certain types of processing.

Request a copy of your personal data.

Withdraw consent where processing is based on consent.

Complain to a data protection authority.

These rights may be subject to legal, contractual, insurance, tax, security or legitimate business record requirements.

17. Where Your Data May Be Sent

Visitor comments may be checked through an automated spam detection service.

Website data may be processed by hosting, analytics, security, email, CRM, form or marketing providers.

Where data is transferred outside the UK, Ireland or EEA, we will seek to ensure appropriate safeguards are in place where required by law.

18. How We Protect Your Data

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

This may include:

Secure website hosting.

Password-protected systems.

Limited access to personal data.

Secure email and business systems.

Internal procedures for handling customer information.

Use of trusted service providers.

Keeping records only for as long as necessary.

No method of transmission over the internet is completely secure, but we take reasonable precautions to protect the information provided to us.

19. Legal Bases for Processing

We may process personal data under one or more of the following legal bases:

Contract — where processing is necessary to provide a quote, arrange a booking, deliver services or manage the customer relationship.

Legitimate interests — where processing is necessary for business administration, customer service, record keeping, quality control, security, legal protection or service improvement.

Consent — where you have given consent, such as for certain cookies, marketing communications or optional uses of photographs.

Legal obligation — where we are required to retain or disclose information for tax, accounting, legal, regulatory or insurance purposes.

20. Marketing Communications

We may contact existing or previous customers about related services where legally permitted.

You can ask us to stop sending marketing communications at any time.

We will not sell your contact details to third parties for marketing.

21. Children’s Data

Our services are intended for adults, property owners, landlords, tenants, agents, contractors and businesses.

We do not knowingly collect personal data from children through this website.

If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

22. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or data processing practices.

The latest version will be published on this website.